JOBALERT

Customer Service Manager

We are looking for a Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. 

Salary Range: N70,000 – N90,000

Responsibilities:

• Warmly receiving visitors in person or through the telephone and answering or referring inquiries to the appropriate quarters.

• Must be proficient in the use of technology to perform daily task.

• Directing visitors to appropriate departments and offices by maintaining employee/clients and department/office directories and giving appropriate instructions as required.

• Ensuring and maintaining security by following prescribed procedures, monitoring visitor logbook and issuing visitor badges.

• Maintaining continuity among work teams by documenting and communicating actions, irregularities and continuing needs.

• Maintaining a safe and clean reception area by complying with procedures, rules and regulations; coordinating with cleaning staff and facility staff in this regard.

• Screening potential clients to ensure they meet the required criteria and comply with the Employer’s terms and conditions.

• Arranging courier and screening incoming and outgoing phone calls.

• Contributing to the Company’s team effort by accomplishing tasks as required.

• Writing contents on industry happenings and writing proposals to potential clients.

• Submitting reports as required by Management and ensuring that utilized data is accurate.

• Researching the industry and cool calling for potential clients.

• Follow potential client leads until conversion.

• Protects the values of Codixels by keeping information about any of its businesses, affiliates and clients confidential.

• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organisations.

Requirements:

• Female with a first degree from a reputable tertiary institution.

• Stays within the axis of Surulere, Lekki and Victoria Island

• Demonstrable Telephone and face-to-face speaking and listening skills.

• Clarity in pronunciations and confidence in speech.

• Good presentation skills.

• Microsoft Office Skills.

• Easy display of professionalism in bearing.

• Ability to maintain focus on customer and not personal feelings.

• Workplace organisational and interpersonal skills.

• Ability to handle pressure and meet deadlines.

• Supply management skills.

• Self-motivated personality.

• Ability to multitask.

• Recommended Age - Not more than 30

• Minimum of a first degree from a tertiary institution

• Business Background

• Qualifications and experience in speaking, speech writing and communication are an added advantage.

Applications (CV and Passport Photograph) should be sent to hr@codixels.com not later than Saturday 4th August 2018